Digital Products & Refund Policy
 

Effective Date: September 15, 2026

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J. Allen Tracy Music House offers digital music and ministry resources that are delivered electronically. Because digital products cannot be physically returned once they have been delivered or made available for download, different return and refund rules apply to these products than would apply to physical merchandise.

Our goal is simple: digital sales are generally final, but if there is a genuine problem with your purchase, we will make reasonable efforts to make it right.

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1. Digital Products Covered by This Policy

This policy applies to digital products purchased from J. Allen Tracy Music House, including:

• MP3 music downloads

• Gospel singles

• Digital albums

• Sheet music

• Solo Performance Packs

• Complete Performance Packs

• Accompaniment and instrumental tracks

• Vocal and choir materials

• Downloadable music collections

• Other electronically delivered products

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2. Digital Sales Are Generally Final

Due to the nature of downloadable products, purchases of digital products are generally final and non-refundable once the product has been delivered or made available for download.

We generally cannot provide a refund because a customer:

• Changes their mind after purchasing

• No longer wants or needs the product

• Purchases a product without first reviewing its description

• Expected materials that were not stated as being included

• Prefers a different song, arrangement, key, recording, or product

• Has already downloaded or otherwise accessed the purchased material and simply decides not to use it

Please review the product title, description, contents, and available information carefully before completing your purchase.

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3. When We Will Help

Although digital sales are generally final, we want customers to receive what they paid for.

Please contact us if:

• You received the wrong file

• A downloaded file is corrupted or defective

• A file will not open or play as intended

• Your purchase is missing a file that was stated to be included

• You were charged more than once for the same transaction

• You accidentally purchased the same digital product more than once

• A technical problem prevents you from accessing a product you legitimately purchased

When possible, our first step will usually be to correct the problem, restore download access, or provide a working replacement file.

If we cannot reasonably correct a legitimate problem with the purchased product, we may issue a full or partial refund as appropriate.

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4. Incorrect or Defective Files

If a product supplied by J. Allen Tracy Music House is incorrect, incomplete, corrupted, or defective, please contact us and identify:

• Your name

• The email address used for the purchase

• The product purchased

• The approximate date of purchase

• A brief description of the problem

We may request additional information reasonably necessary to locate the transaction or identify the technical issue.

Once the purchase is verified, we will make reasonable efforts to provide the correct or functioning files.

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5. Download Problems

If you have difficulty downloading a purchased product, please contact us before purchasing the product again.

Download difficulties do not necessarily mean that another purchase is required.

We will make reasonable efforts to help restore access to a legitimate purchase or provide another appropriate method of receiving the purchased files when possible.

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6. Duplicate Purchases or Charges

If you believe you were accidentally charged twice for the same transaction, please contact us.

Verified duplicate charges will be corrected as appropriate.

If you accidentally purchase the exact same digital product more than once, contact us promptly. We will review the transaction and may issue a refund for the duplicate purchase when we can reasonably verify that it was accidental.

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7. Product Compatibility

Customers are responsible for ensuring that their device, computer, media player, PDF reader, or other software can use the file format identified in the product description.

Our digital products may include common file formats such as MP3 and PDF, as well as other formats when identified in the applicable product description.

A customer's lack of compatible software or equipment generally does not make an otherwise functioning digital product defective.

However, if you are unsure how to access a purchased file, you are welcome to contact us and we will provide reasonable assistance when possible.

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8. Sheet Music

Digital sheet music is provided in the format identified in the applicable product description.

Once sheet music has been delivered or made available for download, it is generally non-refundable except when:

• The wrong music was supplied

• The file is corrupted or unusable

• Pages or materials stated as included are missing

• Another verified technical or order error occurred

Purchasing sheet music grants only the usage rights provided under the applicable J. Allen Tracy Music House license. It does not transfer ownership of the underlying copyright.

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9. Performance Packs

Customers should carefully review the description of a Performance Pack before purchasing.

Different types of Performance Packs may contain different materials.

For example, a Solo Performance Pack does not include sheet music unless the product description expressly states otherwise.

A Complete Performance Pack may contain additional resources as identified in its individual product description.

A refund will generally not be issued because a customer expected a component that was not listed as part of the purchased pack.

If a file that was listed as part of the pack is missing or defective, please contact us and we will make reasonable efforts to correct the problem.

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10. Downloaded Music

Purchases of individual songs, albums, accompaniment tracks, and other downloadable recordings are generally final once delivered or made available for download.

If the recording supplied is materially different from the product purchased or the file itself is defective, please contact us so that we can correct the issue.

Personal preference regarding a song, performance, arrangement, instrumentation, or recording does not ordinarily qualify a digital purchase for a refund.

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11. Unauthorized Sharing or Distribution

Refunds will not be provided for purchases associated with fraudulent activity or where there is reasonable evidence that purchased materials have been unlawfully copied, redistributed, resold, uploaded, or shared in violation of our licensing terms or applicable law.

Digital products purchased from J. Allen Tracy Music House remain subject to our Music & Sheet Music Licensing Policy and applicable copyright protections.

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12. Refund Method

When a refund is approved, it will ordinarily be returned to the original payment method used for the purchase.

Processing times after a refund has been issued may vary depending upon the payment provider or financial institution.

J. Allen Tracy Music House does not control the time required by a bank, card issuer, or payment provider to post an approved refund.

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13. Requesting Assistance or a Refund

If you experience a problem with a digital purchase, please contact us at:

J. Allen Tracy Music House
Email: j.allentracy@outlook.com

Please provide enough information for us to identify your order and understand the problem.

We encourage customers to contact us as soon as reasonably possible after discovering an issue.

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14. Our Commitment to Our Customers

J. Allen Tracy Music House exists not only to provide music, but to provide resources intended to serve singers, musicians, churches, ministries, and listeners.

While the nature of digital products requires us to maintain a generally final-sale policy, we also believe customers should receive the product they purchased in proper working condition.

When a legitimate problem occurs, we will make reasonable efforts to resolve it fairly.

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15. Relationship to Other Policies

This Digital Products & Refund Policy forms part of the J. Allen Tracy Music House Terms & Conditions.

Purchases and use of our products are also subject to our Privacy Policy, Music & Sheet Music Licensing Policy, applicable copyright protections, and any product-specific terms displayed at the time of purchase.

If applicable law provides rights that cannot legally be waived or limited by this policy, those rights remain unaffected.

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J. Allen Tracy Music House
Songs of Hope. Truth in Christ.